Silvercar Customer Support
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How do I contact Silvercar Customer Support?
How do I contact Silvercar with a general business, media, or job inquiry?
Pricing, Payment and Receipts
What is the price per day of a Silvercar rental?
What is included in the estimated price of my reservation?
Is there an additional cost to add a driver?
Does Silvercar pre-authorize my credit card at time of rental?
What methods of payment are accepted?
How do I retrieve my receipt from a past rental?
What is Silvercar?
How is Silvercar different from conventional airport car rental?
What is the story of Silvercar?
First Time and Repeat Renters
On my first rental, is there a check in process?
If I am a Repeat Renter, is there anything else I need to do to access my Silvercar?
How do I use my smartphone to select and access the Silvercar?
Will someone be on-site to assist me if I need help pairing my phone, using the navigation, or tapping into Wi-Fi?
Do I need to inspect the car at the start of my rental?
Fueling Your Silvercar
What is Silvercar's Fair Fueling Promise?
What grade of fuel does the Audi A4 use?
On which side of the Silvercar is the fuel door? How do I open it?
While Driving a Silvercar
Are there any Geographical Restrictions?
What do I do in case of accident, damage, or a roadside-assistance need?
How Many Miles are Included with the Rental?
Smoking, Pets and Gratuity
Do I need to tip my Silvercar Concierge?
What's the Policy on Having Pets in a Silvercar?
What's the Policy on Smoking in a Silvercar?
Extending Your Rental
What is Silvercar's grace period for returns past the reservation due time?
What do I need to do if I want to Extend my Rental?
Reserving a Silvercar
Making a Reservation
How do I book a Silvercar?
How do I view, modify, or cancel a reservation?
Where can I find my confirmation number?
Your Login & Profile
What one-time steps will save me time at the airport?
How do I sign up and create a login?
What information is required in my Silvercar profile?
What can I do with the Silvercar app?
Where can I get the iPhone and Android apps?
For what smartphone platforms is the app available?
What is the minimum driver age?
I'd like to share the driving on my trip. How do I add a driver?
What if I have an international driver's license?
Can I rent a car at SFO and return it at LAX?
Curbside Pickup Locations
Curbside Service - How it Works
How do I use Silvercar at your curbside pick-up locations?
How do the Silvercar curbside locations differ from Silvercar DFW?
Reserving a Silvercar at Curbside Loc...
How far in advance do I need to make my reservation?
When I make a reservation it requires me to include my mobile phone number and asks me for my flight information. Why?
How far in advance of my flight departure time should I book my Silvercar drop-off?
Pickup & Dropoff
Upon arrival, how do I get to my Silvercar?
Where do I return my Silvercar?
What if I am a local renter - how do I pick up the car?
At Austin (AUS)
How do I contact Silvercar Austin?
What is the Austin (AUS) location address, directions and operating hours?
How do I pick up my Silvercar in Austin?
At Dallas-Love Field - (DAL)
How do I contact Silvercar Dallas- Love Field?
What is the Dallas-Love Field (DAL) location address, directions and operating hours?
How do I pick up my Silvercar at Dallas-Love Field?
At San Francisco (SFO)
What is the San Francisco (SFO) location, address and operating hours?
How do I pick up my Silvercar in San Francisco?
How do I contact Silvercar San Francisco?
At Los Angeles (LAX)
How do I pick up my Silvercar in Los Angeles?
How do I contact Silvercar Los Angeles?
What is the Los Angeles (LAX) location address, directions and operating hours?
Pickup, Drive & Return - DFW
At DFW Airport
From my flight arrival gate, how do I get to the Silvercar suite?
Will a concierge be available at the Silvercar suite to assist me?
What are the hours of operation of Silvercar DFW?
Return & Drop-Off
What is the drop-off process at Silvercar DFW?
What do I do with the Silvercar key, upon return?
How do I get to the Silvercar return area?
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