General Information

Smoking, Pets, and Gratuity

• What's the policy on smoking in a Silvercar?
• What's the policy on having pets in a Silvercar?
• Do I need to tip my Silvercar concierge?

Info

• Privacy Policy
• Terms of Use

Third Party Booking

• How to confirm your 3rd party reservation.
• Can I book with Silvercar through travel sites?
• As a travel agent, how do I book with Silvercar on a renter's behalf?

Your Login & Profile

• What information is required in my Silvercar profile?
• How do I reset a lost password?
• What if I need to update my email address or mobile number?
• How does Silvercar protect my privacy and security?

Mobile Apps

• Are a smartphone and the app required in order to use Silvercar?
• For what smartphone platforms is the app available?
• Where can I get the iPhone and Android apps?
• What can I do with the Silvercar app?

Lumina Residences, San Francisco

• As a Lumina resident, how can I reserve an Audi with Silvercar?
• How far in advance do I need to make my reservation as a Lumina resident?
• How long can I reserve an Audi for?
• As a Lumina resident, can I book outside of normal operating hours?
• Where do I pick up and return my Audi from the Lumina residence garage?
• I’m running late for my reservation! What should I do?

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