Your redemption code should typically arrive via an email from Audi Experience within 2-4 business days of your vehicle purchase or lease. We have seen an increase in the amount of time that it is taking for them to be sent, roughly 2-4 weeks. The email address that this should be coming from is firstname.lastname@example.org. Creating your My Audi profile may also aid in this process.
*Recently Audi Experience sent out an email providing customers who purchased a qualifying vehicle their Always Audi code. Those individuals were unfortunately not provided with their accurate code and are receiving error messages when attempting to redeem the code. This is something that we are communicating with Audi of America about to get corrected as soon as possible. We do not have an update at this time and are working to have this corrected.
You can contact Audi Experience for an update at (800) 822-2834 Monday-Friday 9 AM - 7 PM EST or at https://www.audiusa.com/help/contact-us