Our Policy: The Federal Motor Vehicle Safety Act requires auto manufacturers to send a notice of any safety recall to vehicle owners. When we receive such a safety recall notice and the corresponding Vehicle Identification Numbers (VINs), it is Audi on demand’s policy to not rent such vehicles until the manufacturer’s specified remedy or authorized interim repair has been implemented.
Our Process: After receiving the safety recall notice, Audi on demand identifies affected vehicles by VIN and then places a “mandatory hold” on them in our rental management system. This “hold” directs the recall work be completed before renting the vehicle. Not renting recalled vehicles is a longstanding Audi on demand policy. Safety is our paramount concern at Audi on demand and we review our safety processes on a regular and ongoing basis.
Please see this link for more information on any Audi recalls: https://www.nhtsa.gov/recalls.