You can pick up and drop off your reserved Audi from the LUMINA residence garage. On the day of your booking, a Silvercar concierge will reach out to you to confirm your scheduled pick up time for vehicle delivery. The concierge will greet you at the scheduled pick up time, scan your vehicle and start your reservation.
When returning the vehicle, please text our concierge to inform them of your drop off. A concierge will meet you in person to end your reservation. If the concierge cannot meet you, please leave your keys with the building valet. Your rental will be ended remotely and surveyed for damages after drop off. Your invoice will be sent automatically after a concierge ends your reservation.
Please note that you’ll be held liable in the event that you lose your vehicle’s key. A concierge will follow up with you regarding key replacement.
In the event that the concierge drops the vehicle off before you arrive, you can retrieve the key from the building valet. Once ready to start your rental, please text your Silvercar concierge directly and your rental will be started remotely.
Please note that your vehicle will be delivered from Silvercar’s downtown San Francisco location, located in the White House Garage, on Grant St. and Sutter St.