How do I use my smartphone to select and access the Silvercar?

Selecting and accessing your Silvercar is simple. Prior to arriving at the car pickup area, be sure to download the Silvercar app on your smartphone (free through iTunes or Google Play). We are continuously improving our service offerings, so make sure you have the most current version of the app downloaded on your smartphone.

Once you’re at our pickup location, our concierge will direct you toward the available vehicles.

To get on the road, simply follow these steps:

  1. Launch the app. Launch the Silvercar app on your smartphone; if needed, log in. Your reservation will be displayed at the bottom of the start screen.
  2. Choose your Silvercar. All our vehicles are premium Audis. The Audi A4 sedan is available in all markets and now the 2018 Audi Q5 SUV  has joined the fleet in select markets. Your reservation details includes the vehicle type reserved.
  3. Scan the code. Silvercar’s QR barcode sticker is the square, black-and-white graphic found on the lower front windshield on the driver’s side. Then, in the app, tap the scan button to enable scanning. To scan, hold your smartphone as if to snap a photo of the code, using the frame on your screen as a guide. In a few seconds, your phone will read and capture the code, and your Silvercar will be selected.
  4. Accept and unlock. Finally, follow the prompts in the app to confirm your selection of the car and to accept the rental agreement. In a few seconds, after your information is submitted and validated, your Silvercar will unlock for you and the trunk will open. You’ll find the Audi key in the center console; use it for the rest of your trip after the initial unlock.

If you experience any issues or have questions, a Silvercar concierge will be standing by, ready to assist you. The app will provide access to any available vehicle that matches the vehicle type reserved.

If your smartphone is not one that our app supports, let us know on arrival, and a concierge will be happy to perform the above steps on your behalf.

Have more questions? Submit a request